Refund policy
RVC3 Return and Refund Policy
At RVC3, we are dedicated to ensuring your satisfaction with our products. Our Return and Refund Policy is designed to provide you with a straightforward and transparent process.
Eligibility for Returns and Refunds:
- Items must be returned within 14 days of the delivery date.
- Products must be unworn, unwashed, and in their original condition with all tags attached.
- Returns and refunds are applicable only for items purchased directly from our website, Racev3.com.
Non-Returnable Items:
- Final sale items
- Gift cards
- Customized or personalized products
Return Process:
- Initiate a Return: Contact our customer support team at support@racev3.com with your order number and reason for return.
- Receive a Return Authorization: Our team will provide you with a return authorization and instructions on how to send your item back.
- Ship Your Return: Ensure the item is securely packaged. We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.
Refund Process:
- Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7-10 business days to your original payment method.
Shipping Costs:
- Original shipping costs are non-refundable.
- Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
Exchanges:
- We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.
Defective or Incorrect Items:
- If you receive a defective or incorrect item, please contact us immediately at support@racev3.com. We will arrange for a replacement or refund at no additional cost to you.
Contact Us: For any questions or concerns regarding our Return and Refund Policy, please reach out to our customer support team at support@racev3.com. We are here to assist you and ensure your satisfaction with RVC3.